Follow up

As a window film installer, what happens after you finished your installation? Do you take the cheque and run, hoping the customer will not call you in the next few days or weeks? Or even better, after having negotiated a cheap cash price you wipe this location from your mind. After all, if there is no paper work to trace you, you will be safe, right? Well, I'm sure you would never do such a thing.

Here is suggestion, probably too scary, but hey....

Have you ever considered calling on your customer a week or so after you did their window tinting? A simple courtesy call and a request to have a look to ensure everything is ok?

And if you are the customer, how would you like to have a visit from the company, to ensure everything is just the way it is supposed to be? Would you tell them not to bother? Of course not!

As a window tinter, think about the potential problems you could bring upon yourself! The client might see something that could cost you money, such as a piece of film needs to be replaced........

Well, better not call! ............On the other hand.........

Your customer might be absolutely delighted with your work; they have experienced a few sunny days with their new film. Perhaps you get to quote on another room or rooms!

They may even give you a lead for more customers!

We find this follow up to be the best way of cementing good relations and to keep busy during the slower months of the year. Let me tell you, there are not many people following up their finished projects. Don't make a special trip, just organise it for when you are going to be in the area.

What have you got to lose? Give some good old fashioned service and see what you get in return!