The definition of insanity

Here is an excerpt from a newsletter we get from our accountant.
Definition of insanity is doing the same thing while expecting different results.

In every industry-irrespective of the state of the economy-there are businesses that consistently outperform their peers, not by small but by staggering amounts. This is often referred to as the margin of excellence. They have it right, and the others have it wrong. It's as simple as that.

Close enough is never good enough. Improved business performance comes from a willingness to do something different and then getting the details right. If you get all the little things right, the big picture really does look after itself.

You need a plan of attack. Specifically, you need to find out exactly what your existing and potential customers want - and it's not always the lowest price - and it's this that forms the basis of your marketing plan.

There are more points to get to final destination of reaching better results, involving organisation to delight the customers and a management control plan.

At Tint Waikato, we are constantly looking for better ways to do business and the focus is always on offering the best solution to our customers. This philosophy is one we share with our partners in the Master Tinters Group.