The reason for being in business

Being a distributor and installer of window films, we deal with our own customers as competitors. It is a strange arrangement at times, not just for them, but for us in particular. Luckily, our installation business is only in the Auckland area, so only a part of our dealers have to put up with us as competitors.

Why are we still installing, you may ask? Good question. The answer is simple, there is not enough money in window film distribution in a small economy. Apart from those obvious drawbacks, there are plenty of positive points in this arrangement.

First, we tend to know what we are talking about. Every day, we face the same challenges as our dealers do. Second, we have to be team players and look after

our dealers. Being the distributor for Johnson Window Films in New Zealand, we have the privilege to get first hand information from a team of the manufacturer, including the president. Very few other distributors have this opportunity of having a direct link to one of the most respected manufacturers of top quality window tints.

Our clients appreciate being given a real choice between traditional and ceramic window films. They make educated decisions, based on facts and weigh up the factors important to them.

As distributors, we offer ceramic to the best of the window tinters only, because it is a little harder to mount. Some struggle to offer it to their clients. Why?

Here is an interesting observation: Some of our dealers see the cost of the film and fear that no customer would go for it, based on price. So, consequently, they do not even mention the ceramics. Now the question arises, are these dealers in business to simply tint windows and make a living, or, are they in business to solve a customers problem? Our approach is the latter, always looking for the best solution to a clients situation. And if window tinting is not the right solution, we say so.

In certain situations a traditional film will go hazy. This can be quite obvious. Most dealers are aware of this. Now they have a film, which prevents this problem. Back to my question, are they in business to make a living or offer the best possible solution?

By the way, not a single customer has regretted paying the little extra for the features of the ceramics.

So, when getting a quote on window tinting and your dealer does not give you options, ask them, if they have ceramic window films. If not, give us a call.......

0800 846 892

Proud Member of Master Tinters NZ