I have just wasted about 2 hours of work.
Why?
I had to go through a couple of years jobs to find an old invoice. On it is the lot number of the frosted film we used on a job. The customer had a complaint about the film, but was unable to supply the invoice.
Normally, it becomes the customers responsibility to provide proof of purchase. Without the batch or roll numbers, we cannot get a replacement from the suppliers. Fortunately we are still here and were able to find the information for him.
To safe yourself hassles here is what you need to do:
As a customer, you must keep your original invoice and warranty form, if applicable. Some manufacturers require you to return a signed warranty registration before a certain number of days after the installation.
As an installer, you must provide all the film types, roll numbers and customer address details on the invoice and warranty card.
And here is a word of caution: Cash jobs, where the customer asks for a reduced price, generally are done without giving the customer any paper work. In case of a product failure, you have no cover. Your installer may not be in business anymore and you lose out twice, because replacing film is very time consuming.
My advice: Pay a little more and get a proper warranty. A couple of manufacturers are experiencing substantial warranty claims at the moment. Without the little piece of paper, you stand no chance of getting it replaced for free.
Many window tinting distributors are offering a "Lifetime" warranty. Usually there are many conditions attached to it. These distributors bank on a large proportion of the customers to either sell their home or vehicle or simply lose the paperwork, thus not having to pay for failing window film.
Personally, I think lifetime warranties are nonsense; like most products on the market, window film has a limited lifetime. A 10-year warranty is sufficient, although most films will last a lot longer. It's all about marketing.
Let common sense prevail. And look after your customers.
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